Cancellation & Refund Policy

Requesting an Instant ShipX Estimate is free and creates no obligation. Your Total Transport Price is the full agreed transportation price for your shipment. The Booking Fee paid to ShipX is applied toward the Total Transport Price and is not an additional charge. The Remaining Balance is due directly to the assigned motor carrier following successful delivery. Unless a separately signed change authorization states otherwise, you authorize only the amounts shown on your Vehicle Transport Service Agreement.

Before a motor carrier is assigned and accepts the shipment, any amount collected as the Booking Fee is refundable if you cancel, less only separately authorized charges actually incurred, if any. Once ShipX identifies a specific authorized motor carrier and that carrier accepts the transportation order, the Booking Fee becomes earned and nonrefundable for ShipX's brokerage services and the booking is final, except where applicable law requires otherwise or where ShipX is unable to provide the arranged service as stated in the Agreement.

• Before carrier assignment and acceptance: you may cancel in writing and the Booking Fee will be refunded, less any separately authorized charges actually incurred.
• After carrier assignment and acceptance: the Booking Fee is earned and nonrefundable. You may also be responsible for a carrier cancellation, dry-run, layover, storage, or similar amount only if that amount was disclosed and separately authorized by you in writing or electronically before ShipX collects it.
• If ShipX cannot secure an authorized carrier under the agreed transportation terms: you may cancel and receive a refund of amounts paid to ShipX for transportation services not performed, less only separately authorized charges actually incurred.

Cancellation requests must be sent to notify@shipxautotransport.com and are effective when received.

The Remaining Balance is due directly to the assigned motor carrier following successful delivery, in the manner stated on the applicable carrier documents or rate confirmation. ShipX is not authorized to charge your card for the Remaining Balance unless you later sign a separate written or electronic authorization specifically permitting ShipX to do so. There is no open-ended authorization hold or delayed capture of the Remaining Balance.

No discretionary additional amount may be charged to your payment method without a separate written or electronic authorization identifying (1) the reason for the charge, (2) the exact additional amount, and (3) the revised Total Transport Price. Changes may include a different pickup or delivery location, a material change in vehicle condition or operability, undisclosed modifications or dimensions, excess personal property, storage, re-delivery, or requested additional services.

Once ShipX approves a refund, ShipX will submit the refund to the original payment method within five (5) business days after approval, and will send or make available a refund confirmation when the refund is submitted. The card issuer, bank, or payment processor controls when the credit becomes visible in your account.

The motor carrier's Bill of Lading is the official vehicle condition and inspection record. Record visible transportation-related damage on the Bill of Lading before the driver departs. Claims for damage occurring while the vehicle is in the carrier's custody must be submitted to the assigned motor carrier and its cargo insurer. ShipX will reasonably assist by providing available carrier and shipment documentation. A damage claim is handled separately from the agreed transportation charges, subject to applicable law and payment-network rules. See our Terms of Service.

If you have a billing concern, cancellation request, refund request, or complaint regarding transportation services, you are encouraged to contact ShipX at notify@shipxautotransport.com so ShipX may promptly investigate and attempt to resolve the matter. Nothing in this policy limits your rights under applicable law or payment-network rules.